Our Most Frequently Asked Questions

Most frequent questions and answers

We suggest that you bring all of the usual items needed for an outdoor adventure.

  • Sunglasses
  • Hat
  • Sunscreen
  • Insect repellant
  • Drinking water
  • Walking shoes
  • Camera
  • Suitable clothing

It is encouraged that you check the weather report before the tour so that you are dressed appropriately.

We offer pick up from a select range of locations.

We will be in touch before hand with a pick up point. 

Our regular 4 hour morning tours finish at 1.00pm.

Private or bespoke tours may finish at a different time. 

Contact Glasshouse Country Tours to arrange the perfect tour times for your group.

Our transport vehicle seats 6 customers comfortably.

We understand that sometimes things don’t go to plan. We allow a change of date up to 48 hours prior to your booked tour.

We understand that sometimes things don’t go to plan. 

Customers will receive a full refund or credit with 48 hours notice of cancellation.
Contact us by phone to cancel or inquire about a cancellation.
No-shows will be charged the full price.
We would love to accommodate for everyone but our policy on age is that you must be at least 7 years and older to attend.

We recommend that everyone bring a backpack-sized bag to fill with all of your belongings.  There is not room for travelling luggage.

The van is locked whilst unattended, however please note items are left at your own risk.

We will not be held responsible for anything lost, stolen or misplaced throughout the day. Please take care of your personal belongings.